The Diamond Certified Difference
If you want quality, you'll have confidence in choosing a Diamond Certified company. Their ratings process of local companies is the most accurate in the Bay Area. Only those rated Highest in Quality in customer satisfaction earn Diamond Certified. Most companies can't qualify.
Every Diamond Certified company must continue to deliver on its promises to the consumer. That's why the Diamond Certified organization conducts ongoing customer satisfaction research, credential-based ratings, and monitor each company's performance.
Diamond Certified Ratings are Extremely Accurate
They survey a large random sample of each company's customers by telephone to get the most accurate ratings and to verify that only REAL customers are responding. By surveying from a company's entire customer base, they ensure that the research results, good or bad, truly represent the company's customer satisfaction level.
|Only the Best Pass the Test™|
Companies must score Highest in Quality in customer satisfaction, a 90+ on a 100 scale, and pass all of Diamond Certified credential-based ratings. By requiring such a high score to qualify, Diamond Certified eliminates mediocre and poorly performing companies.
Companies are Held Accountable
Ongoing research and ratings are conducted. Diamond Certified companies must keep up their high performance. If they don't, they are removed from Diamond Certified. Therefore, Diamond Certified companies can't just leverage past reputation. Each must do their best to satisfy you, the customer.
For more information about the Diamond Certified program, please visit www.diamondcertified.org, or simply click here.
Click here to see why our customers rated Toyota Marin highest in customer satisfaction.